AI automations for Customer Support & Success
Answer faster, keep customers happy. Every one starts in watch-only mode and does only as much on its own as you allow.
What can AI automate in customer support and success?
AI can sort each ticket into the right queue and priority, draft grounded replies to support emails, spot accounts that may leave, pull weekly themes from surveys and tickets, and suggest upsells. All 10 are available now. Each starts in Shadow mode and changes nothing until you approve.
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Automations
14 automations for Customer Support & Success
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Support Ticket Triage
Customer Support & Success
Right queue, right priority, in two minutes.
Every new Zendesk or Freshdesk ticket gets the right queue, priority and tags within about two minutes, with a note explaining why.
Works with FreshdeskMicrosoft TeamsSlack+1 more apps
StandardInbound sorting & routingLearn more Email Responder
Customer Support & Success
Grounded reply drafts for every support email.
Sorts every support email and drafts a correct reply from your own help articles, so your team only reviews and sends.
Works with GmailGoogle WorkspaceHubSpot+4 more apps
Review for important actionsInbound sorting & routingLearn moreCustomer Onboarding
Customer Support & Success
Every new customer onboarded, no quiet stalls.
When a deal is signed, it sets up the onboarding project, drafts the welcome, nudges for missing items and flags stalls early.
Works with AsanaClickUpDocuSign+5 more apps
Review for important actionsOutbound follow-upsLearn moreReview Manager
Customer Support & Success
Calm, approved replies to every Google review.
Drafts a calm, on-brand reply to every Google review for a manager to approve, alerts managers to serious complaints and reports themes weekly.
Works with GmailGoogle Business ProfileSlack
Approval for money/legal actionsContent & draftsLearn moreUpsell Recommender
Customer Support & Success
Explained upsells when customers truly need more.
Spots real upgrade needs from usage, purchases and renewals, gives account owners an explained suggestion, and proves extra revenue against a holdout group.
Works with GmailHubSpotOutlook+3 more apps
Review for important actionsKnowledge & answersLearn moreChurn Prediction
Customer Support & Success
Know which accounts may leave, and why.
Every Monday, your CS team gets a short list of accounts most at risk of cancelling, with plain reasons and next steps from your playbook.
Works with GmailHubSpotOutlook+3 more apps
Review for important actionsReports & insightsLearn more- Book a demo
Not sure which fits?
Tell us the apps you use and the job that takes up your week. We will suggest where to start.
Feedback Analyzer
Customer Support & Success
Weekly themes from every survey, ticket and review.
Turns survey answers, support tickets and Google reviews into a weekly theme report with real counts, trends and quotes, sent to each theme's owner.
Works with AsanaGmailGoogle Business Profile+6 more apps
StandardReports & insightsLearn moreSurvey Automation
Customer Support & Success
Right survey, right moment, urgent answers flagged.
Sends a short survey after customer milestones, with at most one reminder and every consent rule, and alerts a person to urgent answers same day.
Works with GmailGoogle FormsHubSpot+7 more apps
Review for important actionsOutbound follow-upsLearn moreLanguage Translator
Customer Support & Success
Accurate translations that keep your terms intact.
Translates tickets, emails and docs while keeping names, numbers, links and approved terms exact, and sends legal, medical or safety text to a human first.
Works with GmailGoogle DocsZendesk
Review for important actionsVoice & mediaLearn moreClient Communication Hub
Customer Support & Success
Every client message owned, every update approved.
Collects client messages from email, WhatsApp, Slack and portal, assigns each to the right client, drafts replies and weekly status updates for approval.
Works with AsanaGmailSlack+1 more apps
Review for important actionsInbound sorting & routingLearn more
Also useful for Customer Support & Success
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Appointment Scheduler
Productivity & Projects
Meetings booked without back-and-forth emails.
Turns a meeting request into a confirmed calendar event with invite and reminders, in the right time zone, and never double-books.
Works with GmailGoogle CalendarOutlook+1 more apps
StandardSchedulingLearn more - Start here
Knowledge Base Assistant
Productivity & Projects
Answers from your own documents, with sources.
Staff ask in Slack or Teams and get answers from approved company documents in seconds, with source links. It says "I don't know" when unsure.
Works with Google DriveMicrosoft TeamsSharePoint+1 more apps
Review for important actionsKnowledge & answersLearn more Shipping Automation
Operations & E-commerce
Right carrier, right label, no wasted postage.
Picks the carrier by your rules, checks address and parcel, buys labels only for paid orders, and writes tracking back to your store.
Works with EasyPostFreshdeskGmail+7 more apps
Review for important actionsData sync between appsLearn moreVoice Assistant
Voice & Media
Answer routine calls, reach a human fast.
Gives staff instant suggested answers on live calls, or answers simple caller questions with pre-approved wording, and always passes callers to a person on request.
Works with ExotelRetellTwilio+1 more apps
Always human-reviewed (regulated)Voice & mediaLearn more
Questions about AI for Customer Support & Success
FAQStart with one Customer Support & Success job
Tell us your apps and the task that takes the most time. We will show the automation in watch-only mode on your own data.