Privacy Policy

Last Updated: October 14, 2026

1. Introduction

Charviam ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website charviam.com and use our services, including Digital Marketing, Development, Mobile App Development, Application Maintenance, Software Testing, and Access & Security Management.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Business Information: Company size, industry, and project requirements
• Communication Data: Messages, inquiries, and feedback you send to us
• Account Information: If you create an account for our products (e.g., ArcadeX), login credentials and preferences. ArcadeX has its own privacy policy at arcadex.charviam.com/privacy.

On this website, the only place you give us personal information is the contact form (on the Contact page and the homepage). It asks for your name, email address, an optional phone number, a topic and your message. We do not store these submissions in a database: they are emailed to our team and kept in our business mailbox so we can reply to you.

2.2 Automatically Collected Information

When you access our website, we automatically collect certain technical information:

• Request Data: Your IP address, browser type and the pages you request, which our hosting provider (Cloudflare) processes to deliver the site, protect it from attacks and keep short-term server logs
• Aggregate Traffic Statistics: Page views, referring sites and performance timings measured by Cloudflare Web Analytics. It does not use cookies, does not build a profile of you and is not used for advertising.

We do not use advertising pixels, session recording, heatmaps or keystroke capture on this website. All fonts are served from our own domain, so loading a page does not send your IP address to a font provider.

2.3 Third-Party Information

We do not buy personal information and do not receive information about website visitors from marketing partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our consulting and technology services
• Communication: To respond to inquiries, provide customer support, and send service-related communications
• Analytics: To understand aggregate website traffic and improve our website and services
• Security: To detect, prevent, and address technical issues and security threats
• Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: For internal operations, including data analysis, audits, and developing new services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With the vendors that run this website for us, who may process your information only on our instructions:
  • Cloudflare, Inc. (hosting, content delivery, security, server logs and cookieless Web Analytics): receives every page request, including your IP address and browser details, and contact form submissions as they pass through our server code.
  • Resend (email delivery): receives your name, email address, phone number, topic and message when you submit the contact form, to deliver them to our team and send you an acknowledgement.
  • Our business email provider, where the resulting emails are stored so we can reply to you.
• Business Partners: With technology and platform providers as necessary to deliver our services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of Charviam, our clients, or others
• Consent: With your explicit consent for purposes not described in this policy

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
• Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-Out: We do not send marketing email from this website. If we ever do, every message will include a one-click unsubscribe link.
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your personal information

To exercise these rights, please contact us at contact@charviam.com.

7. Cookies and Local Storage

This website does not set tracking or advertising cookies, so there is nothing to consent to and no cookie banner. It stores only:

• Your light or dark theme choice, in your browser's local storage (key charviam-theme). It never leaves your device.
• Strictly necessary security cookies that Cloudflare may set to block bots and attacks.

If we ever add analytics or marketing tools that use cookies or record your activity, we will ask for your consent first and update this policy.

8. Third-Party Links

Our website may contain links to third-party websites, such as partner platforms, social media sites, and external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our services, you consent to such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our website and services are for businesses and are not directed to children. We do not knowingly collect personal information from children under 13. The contact form requires you to confirm that you are 13 or older and refuses the submission otherwise, without sending or keeping anything you typed. If you believe a child under 13 has sent us personal information, email contact@charviam.com and we will delete it.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information (note: we do not sell personal information). Contact us at contact@charviam.com to exercise these rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.