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    Sanma

    One AI agent that answers every customer, on chat, calls, and texts.

    Book a demoTalk to Sanma live

    What Sanma does

    Overview

    Sanma gives a business one AI agent that answers customers around the clock on its website chat, its phone line, and by text, using only the prices, policies, and answers the business approves. When it does not know, it says so and takes a message. When a person is needed, it transfers the call or hands over the chat with the whole conversation attached, and the team can step into any conversation from one dashboard.

    • Every call, chat, and text answered, including evenings, weekends, and the lunch rush
    • The same right answer on every channel, from one source of truth
    • Prices and policies quoted only from what you approved
    • Every conversation, transcript, and recording in one inbox
    • Usage counted live against your plan, with published rates for anything extra
    At a glanceIn production
    Suite
    Customer Engagement
    Built for
    Clinics, restaurants, salons, home services, gyms, and local shops
    Delivered as
    Hosted platform at sanma.charviam.com, set up by you in an afternoon or with our team on a demo call
    Pricing
    Free trial with no card. Then $79, $199, or $499 per month, month to month.
    Connects with
    Any website, Your existing phone number, OpenAI, Anthropic Claude, Google Gemini, ElevenLabs voices, Twilio, Stripe
    Talk to our team

    Sanma, step by step

    How it works
    1. 01

      Create your workspace

      Sign up free and your first agent is created straight away. No card, no software to install.

    2. 02

      Teach it your business

      Paste your FAQs, link website pages, or upload documents, add your prices, then approve what it may use.

    3. 03

      Go live everywhere

      Copy one line onto your website and connect a phone number, or forward your existing one.

    4. 04

      Watch and step in

      Read every transcript, play back calls, and take over any conversation in one tap.

    One agent, three jobs

    Platform
    Answer

    Every channel, one agent

    The same agent and the same facts wherever customers reach you.

    • Website chat with one line of code
    • Phone calls answered on the first ring
    • Two-way text messages on the same number
    • Opted-in reminder and follow-up calls
    • English, Spanish, French, German, and Hindi
    Stay accurate

    Only what you would say

    Built so it can speak for your business.

    • Answers only from knowledge you approve
    • Internal notes guide it without being quoted
    • Order prices recalculated from your catalog
    • Says when it is unsure and takes a message
    • Off-topic requests declined before any AI cost
    Run it

    Your dashboard

    Every conversation and every minute, where you can see it.

    • One inbox for calls, chats, and texts
    • Transcripts and call recordings
    • Take over any conversation in one tap
    • Choice of AI model: OpenAI, Claude, or Gemini
    • Premium voices, including your own custom voice
    • Live usage against your plan

    Built to be trusted with your customers

    Security and data

    Kept separate for every business

    Every request is scoped to its business, so no one else sees your customers, prices, or conversations.

    Never sold

    Business and customer data is never sold or used to advertise to your customers.

    Compliance settings built in

    Recording consent, SMS opt-outs, calling windows, attempt limits, and the do-not-call list are enforced by the system.

    You set retention

    Choose whether calls are recorded, the consent message callers hear, and how long conversations are kept.

    Questions about Sanma

    FAQ

    No. It answers from the knowledge you approve, and order prices always come from your catalog, recalculated by the system and read back before the customer confirms. If something is not covered, it says it is not sure and offers to take a message.

    Most of it is adding your information: FAQs, website pages, documents, and prices. Going live is copying one line onto your website and connecting a phone number. Many businesses are answering customers the same afternoon.

    No. You can get a new local number inside Sanma, or keep your existing number and forward calls to Sanma when you are busy or closed.

    The agent transfers the call or hands over the chat with the conversation attached, and your team is notified. You can also reply yourself, and the AI pauses until you hand it back.

    Sanma declines off-topic requests such as writing code or essays before any AI cost is spent, keeps replies short, caps how much one visitor can send, and ends a chat after repeated misuse.

    You choose. Sanma supports models from OpenAI, Anthropic (Claude), and Google (Gemini), and you can switch from your settings at any time.

    Start with a free trial, no card needed. Plans are $79 (Starter), $199 (Growth), and $499 (Scale) per month, month to month, with published per-unit rates for usage beyond your plan.

    See Sanma in action

    A walkthrough with the engineers who build and support it.

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