Restaurant Operations Agent
A manager agent and six helpers that run the restaurant's back office.
What Restaurant Operations Agent does
OverviewA team of AI agents for restaurants. Six helpers draft stock orders, plan shifts, answer every call and message, reply to reviews, find offers for slow nights, and close the books. A manager agent checks every proposal against your rules and food costs before anything goes out, and sends you one summary at night.
- Every missed call gets a reply, and tables are booked without picking up the phone
- Stock runs out less often, because orders are drafted before you notice
- Reviews answered the same day, with bad ones reaching you before they reach the internet
- Slow nights get a profitable offer instead of a panic discount
- One message at night that tells you how the day went
- Suite
- Data & AI
- Built for
- Independent restaurants and small restaurant groups
- Delivered as
- AI agent team on n8n, Zapier, or Make, connected to your phone, sheets, and reviews, set up and supported by Charviam
- Connects with
- Your phone line (Twilio or your provider), Google Sheets, Claude, Google Business Profile, Your POS sales export, Instagram and Facebook messages
Restaurant Operations Agent, step by step
How it works- 01
Set up the restaurant sheet
Menu with food costs, stock, staff, bookings, and your rules. Every agent works from it.
- 02
Go live with the front desk
Missed calls and messages first, tested against real guest questions before launch.
- 03
Add reviews, stock, and finance
Low-risk agents that draft and report, with bad reviews always coming to you.
- 04
Switch on the manager
Staff and marketing go live last, with the manager approving every proposal at first.
One manager, six helpers
PlatformAnswers and books
Runs on every missed call or message.
- Texts missed callers back within a minute
- Answers from your real menu, hours, and policies
- Lists allergens from the menu and asks guests to tell their server
- Sends large groups and complaints to you
Stock and staff
Runs every morning before service.
- Items under two days of stock flagged
- One order drafted per supplier, sent after approval
- Shift changes suggested from bookings and weather
- Never schedules anyone over their maximum hours
Reviews and marketing
Runs on every new review and every Monday.
- Replies to three- to five-star reviews in your voice
- Drafts one- and two-star replies for you to approve
- Finds nights under 40% booked
- Writes offers that keep a profit on every plate
Finance and the manager
Runs through the day and at close.
- Sales, food cost %, labour %, and top dishes
- Flags anything unusual against last week
- Manager approves, sends back, or asks you
- One nightly summary to the owner
Built so you stay in control
Security and dataYour real information only
Every agent works from your menu, prices, stock, and rules. If an answer is not there, it checks with the team.
Approval before money moves
Anything that spends money, changes a price, or messages more than 20 people goes to the manager first.
You stay in control
Over budget or unsure, the manager asks you. Bad reviews and complaints always come to you.
Opted-in guests only
Marketing texts go only to guests who agreed, always with Reply STOP to opt out.
Questions about Restaurant Operations Agent
FAQSee Restaurant Operations Agent in action
A walkthrough with the engineers who build and support it.